Retail Supervisor

Job Overveiw

BJ's Wholesale Club was the first retailer to introduce the warehouse club concept in the northeastern United States. Today, we’re a multibillion dollar operation with more than 200 clubs in 17 states from Maine to Florida.

While our Members know us for helping them save up to 25% off grocery prices every day, our Team Members love us for providing a supportive and engaging workplace that’s committed to developing great talent.

If you’re a motivated and enthusiastic person who enjoys working collaboratively and is committed to providing great service for our Members, we want to hear from you. BJ’s offers a fast-paced, team environment with great training opportunities and competitive salary and benefits packages to help you succeed.

Full Time Retail Supervisor (PIC) $1,000 Sign-On Bonus

Major Responsibilities:

• Effectively leads the team by managing with vision and purpose, clearly communicating and giving direction, and validating results.
• Maintains deep knowledge of club policies and procedures across all areas of the club.
• Provides leadership and direction, and manages day-to-day operations of Fresh (meat, produce, deli, bakery), Front of House Departments (tire bay, gas station, member service, frontline, membership fee income, and maintenance departments), overall merchandising, signage, recovery, and receiving within the club.
• Works closely with the Fresh Manager, Meat Manager, Front End Manager, and Night Manager to validate and ensure that all sanitation, food safety, and Team Member safety policies and procedures are in place and being effectively executed.
• Escalates issues as appropriate to Home Office or the Club Manager as needed.
• Responsible for the effective communication of department activities and Home Office initiatives to club Team Members.
• Responsible for the effective communication and partnership with regional business partners.
• Continually monitors member service levels and ensures a positive service experience is delivered to all Members.
• Assesses Team Member performance, provides actionable feedback and coaches, teaches and develops talent. Assists in onboarding, training and performance management.
• Learns quickly and adapts to change. Effectively communicates to team members to enable them to do their jobs effectively by sharing necessary information, explaining the “why’s”, and keeping messaging simple.
• Exhibits strong decision-making capabilities that align with the Company’s strategic priorities and support the achievement of club operational goals and objectives.
• Operates forklift in a safe and efficient manner.
• Maintains all club policies and procedures.
• Regular, predictable, full attendance is an essential function of this job.
• Performs other duties as assigned, including working in other departments as needed.

Qualifications:

• Previous retail experience in a retail store, supermarket, or warehouse required.
• A strong drive for results and solid work ethic is required. Must be honest, straight-forward and committed to providing high levels of service to members.
• Excellent communication skills required. Must be able to lead and motivate a large team.
• Basic computer knowledge (MS Word, MS Excel, Email) required.
• High school diploma and/or college degree preferred.
• Demonstrated leadership capabilities, including managing/supervising cross-functional teams, training team members, and driving and communicating results.
• Forklift experience preferred.
• Open shift availability required.
• At least 18 years of age.

This information indicates the general nature and level of work performed by Team Members in this role. It is not designed to contain a complete inventory of all duties, responsibilities, and qualifications required of Team Members assigned to this role. This description supersedes any previous or undated descriptions for this role. Management retains the right to add or change the duties of the position at any time.

BJ's Wholesale Club is committed to a policy of equal employment opportunity for all qualified team members and applicants for employment without regard to race, religion, color, sex, sexual orientation, age, ancestry, national origin, physical and/or mental disability, genetic information, atypical cellular or blood trait, marital and/or familial status, pregnancy, gender identity and expression, military or veteran status, or any other characteristics protected by applicable law.